Terms and conditions
1. Introduction
Autoship is a free and advantageous service offered exclusively by J.E. Mondou Ltd. (hereinafter
“Mondou”) to members of the Cuddle Club Reward Program, which allows you to
automatically receive, on a regular basis, at a chosen address, items that you purchase for your pet, while
receiving a 5% discount on these items (hereinafter “Autoship”). These items will automatically be
ordered for you on a date that you shall have previously selected (the “Scheduled
OrderDate”).
2. Acceptance
a. Your acceptance
By subscribing to the Autoship service, when you make purchases through the Mondou website, you agree to be bound by
these Terms of Service, and any other policies in effect on the Mondou website, including the terms of the Cuddle
Club Reward Program and the Terms of Sales.
If you do not agree with these Terms of Service, please do not participate to the Autoship service.
b. Modification
We invite you to periodically consult the various policies and conditions available on the Mondou website to ensure
that you are always aware of the extent of your rights and obligations with Mondou.
3. Terms
a. Customer responsibility
You are solely responsible for managing your Autoship orders. Thus, you are responsible for updating all information
related to your Autoship orders including, but not limited to, your Autoship shopping cart, your payment
information and your address, and for ensuring that the quantities, Scheduled Order Dates and items ordered are
accurate and desired.
b. Billing
The payment of your Autoship order is due on the Scheduled Order Date. The price that will be charged for each item
available through Autoship will be the price of each item on the Scheduled Order Date. You agree to pay the total
price of your items plus applicable taxes and related fees on the Scheduled Order Date, using the payment method
indicated in Section 3i. Mondou reserves the right to change the asking price for any Autoship items at any time,
without notice.
The Scheduled Order Date may be changed in certain cases by Mondou, for example if your method of payment has not
been established successfully or if the Scheduled Order Date does not exist in a given month. If the Scheduled Order
Date falls on a date that does not exist in a certain month, the Scheduled Order Date will be adjusted to fall the
last day of that month.
c. Five percent discount (5%)
Provided that you are not in default under these Terms of Service or any other applicable terms or policies, Mondou
will apply a five percent (5%) discount before taxes directly to your bill, on the Scheduled Order Date, on any
purchase made through Autoship.
d. Automatic renewal
Unless you terminate your Autoship service by no later than the day before the Scheduled Order Date, your Autoship
items will be automatically ordered on the Scheduled Order Date. You can expect to receive your order within one (1)
to three (3) business days.
Please note that certain products can exceptionally require three (3) to five (5) business days for delivery. For
more details, please see our Shipping Policy.
e. Modification or termination by the customer
You may terminate your Autoship subscription at any time before the Scheduled Order Date by clicking on “Delete”
items in your recurring order, in your online account on the Mondou website, in the section “Plan my Autoship
order”. The termination of your Autoship subscription shall take effect immediately.
You may modify at any time before the Scheduled Order Date any information relating to a Autoship order including
items, delivery frequency, your contact information or reschedule a Autoship delivery by logging into your online
account on the Mondou website. The modification will take effect immediately. To modify your payment information and
change or delete a credit card, simply contact our customer service department.
f. Availability
Items that are covered by Autoship are subject to availability. Mondou reserves the right to limit or modify the
items that are available through Autoship at all times, in its sole discretion.
g. Out-of-stock items
Any out-of-stock item will not be shipped on the Scheduled Order Date. You will receive an e-mail on the Schedule
Order Date to inform you about this. This item will, however, still be considered a recurring item. If this item is
once again available at the next Scheduled Order Date, it will be delivered to you in the requested quantity for
this Scheduled Order Date.
h. Refusal and limitation
Mondou reserves the right to refuse, cancel or modify, in its sole discretion and without prior notice, any Autoship
order, and any associated benefits, that is made in an abusive manner, in violation of these Terms of Service or in
violation of all other conditions or policies to which you are subject, in particular by imposing quantity limits or
by refusing all or part of an order.
i. Payment method
For the payment of your purchases, Mondou accepts the Canadian credit card, exclusively Visa, Visa Debit, MasterCard
and MasterCard Debit. By providing your credit card number, you declare that you are the rightful owner of the
credit card or that you are duly authorized to use it by the cardholder. Mondou reserves the right to cancel a
Autoship transaction, and any associated benefit, if the provided payment method cannot be verified, is not valid
or is not acceptable for any other reason.
Please ensure the provided credit card is valid at all times. You must notify us immediately if your card is stolen
and promptly provide a new credit card. Please see Section 3e for more details on information modification.
When you place an order with a Autoship item, Mondou automatically saves your credit card by default. This measure
allows to ensure that the payments are accepted on each of your Autoship orders and that you receive your order on
the Scheduled Order Date.
j. Return
Please see our Return Policy, which applies to any item
return, including the return of items ordered through Autoship.
k. Warranty
Please see our Terms of Sales, which apply to any
sale, including the sale of items ordered through Autoship.
4. Limitation of liability
None of the provisions provided in these Terms of Service, including Article “Limitation of liability,” attempt to
exclude any liability that cannot be excluded under any law on consumer protection.
To the extent permitted by law, Mondou, its affiliates, directors, officers, employees, agents and representatives
shall not be held liable under any circumstances for:
a. Your use of Autoship provided herein (including, but not limited to, delays in the treatment of a modification or
delivery of an order for any reason whatsoever).
YOU AGREE TO WAIVE ANY REMEDIES AGAINST MONDOU IN CONNECTION WITH THE Autoship PURCHASES MADE ON THE MONDOU WEBSITE.
5. Survival
The obligations under Article 4 (Limitation of liability) shall survive the termination of these Terms of Service.
6. General
a. Capacity
You affirm that you are of legal age in your province or state of residence.
b. Applicable law and choice of court
These Terms of Service are governed by the laws of Quebec and Canada, to the extent applicable. Any claim or legal
action brought in connection herewith shall be brought exclusively before a court of competent jurisdiction of the
Province of Quebec, judicial district of Montreal, Canada.
c. Indivisibility and entirety
These Terms of Service constitute the entire agreement between you and Mondou. The nullity of any part of these
conditions of service does not affect any other part of these conditions of service which will remain fully in
force.
d. Cession
These Terms of Service may not be transferred or assigned by you but may be transferred or assigned by Mondou without
restriction or notification.
e. Notice
Any notice hereunder shall be considered duly forwarded when sent to the following address:
You: to the e-mail address provided when you created your Cuddle Club account;
Mondou : to serviceclient@mondou.com