Shipping Policy

Fast & Simple!

In remote areas of Quebec and outside the province, delivery may take from 4 to 7 business days.

Some regions are excluded from our shipping territory, such as some northern regions.

Our teams are committed to ensuring that your order is assembled within 48 business hours following its reception, so that you can receive it as quickly as possible. However, it is important to note that the carrier may experience handling delays over which we have no control.

Ship to Home Delivery Fees

Standard delivery in Quebec is free of charge on orders of $79 or more.

For orders under $79, delivery is offered at a flat rate of $6.99.

In remote areas of Quebec and outside the province, delivery is offered at a flat rate of $10.99.

Additional charges may apply for large-volume or heavy items, such as litter boxes. Should this be the case, these additional charges will appear in the order summary of your shopping cart and are independent of the free delivery offer.

Ship to Store

Ship to store is always free! Please allow 4 to 7 business days for your items to be delivered to the store you selected. You will receive an email letting you know your order has arrived at the store and is ready for pickup. If, after a few days, you have not yet picked up your order, a reminder email will be sent.

Should you have further questions, please contact our customer service department at our toll-free number 1-855-411-5300, via our contact form.