Shipping Policy

We offer home delivery and in-store pickup. Home delivery is free with any purchase of $79 or more, before taxes and other fees*. In-store pickup is always free and available in all our stores.

*Additional fees for large or heavy items, such as litters, may apply. In such cases, these additional fees shall appear in the order summary of your shopping cart.

Home delivery times, Montreal, South Shore and Laval:

  • Courrier Plus is the exclusive carrier for these regions. The delivery time is 2 business days for orders placed before 5 p.m., Monday to Friday. You can validate if your address corresponds to a served area in the "Shipping Method" step.

Home delivery times, other regions:

  • Nationex: the delivery time is 5 to 7 business days.
  • Canada Post: the delivery time is 7 to 9 business days.

Exceptions to home delivery times for all regions: online exclusive products may take 7 to 15 business days for delivery.

Shipping territory:

If you live in Ontario or Quebec, we will deliver to your door!

Some regions are excluded from our shipping territory, such as some northern regions.

When in doubt or for any other questions, please contact our customer service department via our contact form, making sure to provide us with your postal code.

Delivery Fees home delivery

Delivery fees cover preparation and packaging, plus stamping. They are determined according to the delivery method chosen by the customer at the time of purchase, the delivery address, the number of items ordered and the total amount of the order before taxes. Please consult our delivery fees displayed on the Mondou site and when submitting your order. Mondou may modify these fees at any time.

In-store Pickup:

In-store pickup is always free. Please allow 4 to 7 business days for your items to be delivered to the store you selected. You will receive an email letting you know your order has arrived at the store and is ready for pickup. If, after a few days, you have not yet picked up your order, a reminder email will be sent.

If you are unable to pick up your package, please contact our customer service department at our toll-free number 1-855-411-5300, via our contact form.