Terms of Sales
These terms apply to any sale made on the Mondou web site, operated by J.E. Mondou Ltd.
Product availability and delivery times
All orders of in-stock items require one full business day for processing, to which the delivery time must be added. The latter is determined by the method of delivery chosen by the customer at the time of ordering. We cannot be held responsible for any failure to respect delivery times. We will notify you if the product is not available.
We deliver to Quebec and Ontario only.
Some regions are excluded of our shipping territory, such as the Québec far north.
When in doubt or for any other questions, please contact our customer service department via our contact form making sure to provide us with your postal code.
Prices displayed on the Mondou website are in Canadian dollars, before taxes and delivery fees. All orders are payable in Canadian dollars. Amounts must be paid in full, in a single payment, including applicable taxes and delivery charges, when submitting the order.
Delivery fees cover preparation and packaging, plus stamping. They are determined according to the delivery method chosen by the customer at the time of purchase, the delivery address, the number of items ordered and the total amount of the order before taxes. Please consult our delivery fees displayed on the Mondou site and when submitting your order. Mondou may modify these fees at any time.
The shipping is free for the Mondou calendar.
Please note that if you pair the calendar with another item such as food, the calendar amount is not taken into consideration to reach the $79 before taxes that is required to qualify for free shipping.
Orders submitted on the Mondou site must be made by credit card. We currently accept Visa and Mastercard. Orders submitted on the Mondou site may be paid using prepaid cards.
Returns and exchanges
If you are not satisfied with your order, J.E. Mondou Ltd. offers two easy options for returning items purchased online, provided the items are in their original packaging and accompanied by a proof of purchase. Items purchased online may be returned in person at one of our stores, or returned to the Mondou warehouse via Canada Post to 10400, rue Renaude-Lapointe, Anjou (Quebec), H1J 2V7.
In order to receive a refund, all items must be in their original state, with all labelling, and must be considered by J.E. Mondou Ltd. to not have been used or damaged.
Items may be returned according to the following stipulations :
• Returned items must be received by J.E. Mondou Ltd. within 30 days of the day the customer receives them;
• The refund will be made in the name of the person who owns the card used in the initial transaction;
• Delivery fees apply to returned items, unless the product is defective or damaged, or if the wrong item was sent;
• No item marked ‘‘Final Sale’’ may be returned;
• For hygiene reasons and for the protection of our customers, the following products may not be returned or exchanged:
- Litterbox accessories;
- Toiletries (brushes and combs);
- Cleanliness training products;
- Bowls and drinking troughs;
- Cages for the home and for travelling;
- Collars and leashes;
- Nail clippers;
- Cushions, beds and covers;
- Muzzles and harnesses;
- Clothes and boots;
• No returns or exchanges will be permitted after the authorized return period.
If the client chooses to return items via Canada Post, they must proceed as follows :
The customer must contact Mondou customer service, available Monday to Friday, from 9am to 4pm, at 514-322-5300 or at our toll-free number 1-855-411-5300, and provide the required information;
Mondou customer service will then send the customer a return label via Canada Post;
The customer must bring the item to a Canada Post counter or branch with the return label provided by Mondou.
Items returned or exchanged without a purchase receipt will be reimbursed in the form of a store credit in the amount indicated below. Your name, address and telephone number will be required for verification purposes. You may also be asked to provide a piece of photo identification.
Please contact us with any questions.
Returns made in-store will be processed immediately. Returns made via Canada Post will be processed within a period of approximately 7-10 business days following the date the returned items were received.
We guarantee the items will be free of any flaw related to design, packaging, material or manufacturing, for a period of 30 days after purchase.
We will repair or replace, at our own discretion, any defective item, free of charge.
In order to obtain this warranty, you must provide the defective item and a copy of the original sales receipt, for inspection purposes.
This warranty is null and void if we determine the item has been improperly used, or has been changed or altered in any way.
This warranty does not protect against normal wear and tear or damages resulting from abusive usage.
This is the only warranty we offer. there is no other specific warranty, express or implied, including any implicit warranty or quality requirement, of marketability or fitness, and these implicit warranties, where necessary, are limited to the duration of the present warranty. under no circumstances will we be held responsible for consequential, special, direct or indirect damages, including but not limited to, loss of business or profits resulting from the sale or use of any product, even if we had been advised of the possibility of such damage.
Certain regions do not allow exclusions and limitations regarding implicit warranties, or consequential, direct or indirect damages. Said exclusions and limitations therefore do not apply to these regions.
Applicable law and courts of competent juridiction
The present terms of sale are governed by the laws in force in the province of Quebec, and any litigation must be submitted to the exclusive jurisdiction of the Courts of the Province of Quebec, in the district of Montreal. Should any provision of the terms of sale be deemed invalid by a court of competent jurisdiction, it shall not have the effect of rendering the other provisions invalid, and such provision will be dissociated from the other provisions in the terms and conditions; the latter will remain in force. These terms of sale and all other legal notices posted on our web site set forth the entire understanding between us concerning sales made on the Mondou web site.