FAQ Autoship

Yes, the Autoship serviece is absolutely free!

 

The recurring order feature is available for food, treats and other everyday products (litter, shampoos, etc.).

When adding an item identified as Autoship available to your shopping cart, select the "Turn into a recurring order to get 5%'' off option and choose a desired shipping frequency and quantity. The shipping address and payment method entered for the first order will then be used for future deliveries.

Your first order will be created and shipped within the time frame associated with the destination you have chosen. For subsequent orders, you will receive an email reminder three days before each order is prepared. We will place your order according to the frequency you select and you will be billed at the time the order is processed. We may notify you that an item is not available or that your order is missing valid requirements (e.g. expired credit card).

Yes! Since you must be logged in to your account, if you are a Cuddle club member, your points will be added automatically to each order placed, based on the price paid at the time of the order.

No. Cuddle points cannot be used on your recurring orders, however they can be used on a regular order via our website or in store.

Your future orders will be displayed in the "My Boomerang Orders" section under the "My Account" menu.

Yes, you only need to select for each product how often you want to receive it them. In this example, you would receive your food bag monthly and your treat bag every other month in addition to your food bag. Click here to see how to change the recurrence of your items.

The shipping method is automatically determined by the delivery address. Delivery methods may vary depending on your region. For more details, please see our Shipping Policy.

Note that you can change the shipping address associated with your upcoming recurring orders up until the day before the order is scheduled to arrive. In-store delivery is also available and always free.

Click here to see how to change the shipping address for your recurring items.

Whenever an order contains an eligible Autoship items, you’ll get 5% off the said items, for which you selected a delivery frequency.

This exclusive discount does not apply to other products in your order (those ordered for a single delivery).

You will be charged the price that is in effect at the time your order is placed, according to schedule. For example, if your next order is scheduled for November 10th, and a special offer is in effect on November 10th (discount, gratuities or bonus Cuddle points), you’ll automatically benefit from the offer. If an offer is in effect, the 5% discount is always applied in addition to the offer!

To know the Scheduled Order Date, simply log into your account and go to the “My Boomerang Orders” section.

Your order total will be charged on your credit card on the date your order is processed (Scheduled Order Date).

Approximately one month before your credit card expires, you will receive an email to notify you. It will be your responsibility to modify your payment information in your account before the scheduled date of the order.

Click here to see how to change the shipping address for your recurring items.

If the changes are not made in a timely manner, your order cannot be fulfilled and will be canceled. You will receive an email notifying you of this transaction.

To check the card associated with any of your future Autoship orders, simply go to the "My Boomerang Orders" section in your profile.

To change the card associated with one of your future Autoship orders, please log into your account and make the changes directly under the item in your recurring order.

Click here to see how to change the credit card associated with your recurring order.

From your first order of $79 or more before taxes and discounts, you get free shipping! If your order is less than $79 before taxes, delivery fees are the same as a regular online order.

Just like any other online order on mondou.com, items that are heavy or require special handling, such as cat litter, may be subject to additional charges. These products are marked with the following: “Additional shipping charges will apply.”

When you add an item to your upcoming recurring orders, an email is sent to the email address in your account. This e-mail confirms that your item will be recurring, and sent to you based on the frequency you selected.

You can also verify this by going to the "My Boomerang Orders" section of your account.

Your recurring order is processed on the day shown in the "My Boomerang orders" section, and then in "My future orders". On that day, you will receive an order confirmation email with your order details. Your order will appear in the "My Orders" section of your profile.

We will send you an email reminder three days before your order is processed. At that time, you can add items to your order if you wish, up until the day before the scheduled order date. From the scheduled order date, the usual delivery times apply, i.e. 1-3 days. Please refer to our shipping policy for more details.

We will notify you by email. We always send an email reminder three days before your order is processed. In this reminder, you will be notified if your item is out of stock. However, please note that your item may be available on the day your order is completed, as our inventories move quickly and are updated on a daily basis. If your item is still out of stock on the day your order is processed, we will notify you by email. If your Boomerang order included other products that are available, they will be delivered to you as scheduled.

As soon as an item is no longer available, we will notify you. You will then be able to replace this product with another item of your choice.

Easily! You can, at any time, modify the recurrence settings of an item, i.e:

• The delivery address
• The desired quantity (the number of units of the item you will receive with each shipment)
• The next shipping date (regardless of the frequency, this date determines the next shipping date)
• The frequency (this determines the gap between the next and the following delivery dates).

To do this, visit the "My Boomerang Orders" section in the "My Account" menu.

Click here to see how to change the recurrence of your item.

You can add items to your upcoming subscription orders as either a one-time delivery or as a new subscription. When you are connected, you will see Add this to my order button. Upon clicking the Add this to my order button, you will be presented with option to add the item as a one-time purchase or to subscribe for recurring orders.

Once payment has been made, your item will be added to your list of recurring products. You will then be able to view your order in the "My Boomerang orders" section, and then in the "Plan my orders" section.

When you are logged into your account, you can add one or more items to your upcoming orders until the day before the scheduled order date. From the product page of an item, select "Once only", then "Combine sending to an upcoming recurring order". If you have several Boomerang orders in progress, you will see the different dates of the orders, and will be able to select the date on which you would like to receive the item.

If you move, you will need to change your address in the "My addresses" section of your profile. This change will appear on all future orders if it is made no later than the day before the Scheduled Order Date.

If you wish to change your address for a single order, go to the "My Boomerang Orders" section, then click on "My Future Orders". Here, you will have access to your order details. You can change the delivery address by choosing among the addresses previously saved in your profile, within the "My addresses" section.

You can change the delivery date of your next recurring order until the day before the Scheduled Order Date. Go to your profile in the "My Boomerang Orders" section, and click on "My Future Orders". In this section, in the order level details, click on "Reschedule Order", then choose a new date.

You can also delete the scheduled delivery of your next order only, by going to the "My future orders" tab and clicking on the "Manage my order" button. You will be able to select the option "Delete my order". Note that this deletion will apply for the upcoming order only.

You can also delete all your future orders by deleting each item in the "My Boomerang Orders" section in the "My Boomerang items" tab.

Once logged into your online account, go to the "My Boomerang Orders" section, then go to the "Plan My Boomerang Orders" tab.

Select the "Delete" option for each product in the list you wish to remove from your recurring items. This deletion will apply to all future scheduled orders. You will then receive a confirmation email that your items have been removed from your list of Boomerang Recurring Products.