Every year, Léger’s WOW Study evaluates the customer experience of more than 267 retailers across Québec. Welcome, expertise, the fluidity of the customer journey, and brand perception are all rigorously assessed, making this study an essential benchmark in the retail industry. For its 16th edition, nearly 16,000 consumers were surveyed, providing a solid, representative, and highly credible portrait of customer experience in Québec.
A Result That Makes Us Shine
In 2026, Mondou ranks 5th in Québec for in‑store experience and earns first place within its industry. This performance reflects the outstanding work of our teams and the trust-based relationship we have built with pet parents.
A Customer Experience That Truly Stands Out
Our in‑store expertise remains one of our most valuable strengths. Our passionate, well‑trained advisors offer tailored recommendations that create genuine connection with customers. Our exclusive brands, such as Vetdiet, Romeo, O'select, BeoneBreed and more, also help position Mondou as a unique destination. And finally, our loyalty program, Cuddle Club along with our in‑store services like Doggie Wash, Nail-Trimming and personalized advice, all contribute to meaningfully enhancing the customer experience every day.
Digital results that stand out as well
We also ranked 5th in Canada within our sector for the Digital component, which evaluates the online experience. This ranking confirms that Mondou distinguishes itself just as much on the web as it does in store, thanks to a welcoming website, a clearly presented offering, smooth navigation, and a polished post‑purchase experience. All of this reflects our ongoing commitment to supporting pet parents at every step of their journey.
Our presence in the WOW 2026 ranking highlights the passion of our teams, the trust of our customers, and our ongoing commitment to offering a warm and exceptional experience. More than ever, Mondou remains the destination of choice and of the heart for pet parents in Québec.
