Terms and Conditions Câlin Reward Program

Terms and Conditions Câlin Reward Program

  1. The Mondou Câlin Rewards Program (hereinafter the “Program”) is available in all Mondou stores, as well as on the Mondou website, with some restrictions. The use of your Card (hereinafter the “Card”) in Mondou stores and on the Mondou website is governed by the Terms and Conditions of the Program. By participating in the Program, you agree to be bound by these Terms and Conditions. If you do not accept all related Terms and Conditions, please refrain from participating in the Program.

Membership Enrolment

  1. Customers must become members in order to participate in the Program. Membership is free and no initial purchase is required. Members of the Program must be 18 years of age and must reside legally in Canada. Customers must first go to a Mondou store and ask for a Card. They must then apply for the Program by completing, in its entirety, the online registration form available on the Mondou website, www.mondou.com. Participants must provide information such as their Card number, name, address, phone number and email address, as well as a login password. In order to join the Program, participants must agree with its Terms and Conditions.
  2. The Card is not a credit card. It is the property of Mondou, and it may be revoked according to the conditions set forth in these Terms and Conditions.
  3. Program participants (sometimes referred to as “Members”) are issued a Card labelled with a unique number registered in their name.
  4. Members of the Program must indicate any changes to their personal information (as hereinafter defined), namely their name, address, telephone number and e-mail address, in the Mondou Câlin Rewards application form located on the Mondou website, www.mondou.com. Members are responsible for ensuring that all information provided is up to date. Mondou may contact the Member in order to verify any information it believes may be incorrect. Mondou reserves the right to cancel any Card with incomplete or inaccurate personal information, as well as to withhold all points that have been accumulated on that Card through the Program. The submission of false personal information will result in the forfeiture of all accumulated points related to the concern account.
  5. Mondou reserves the right to refuse issuance of a Card to any customer who does not comply with established enrolment procedures.
  1. In order to collect points and earn rewards, Program Members must present their own valid Card in a Mondou store, or enter their Card number on the Mondou website. Any unauthorized reproduction of the Card may lead to legal prosecution and forfeiture of all accumulated points and membership in the Program. However, Members may use mobile loyalty card management applications.
  2. Only natural persons may participate in the Program; namely corporations, joint ventures, groups and associations are excluded. Points will not be awarded if Mondou believes that purchased products will be used for resale, or for other commercial purposes; points accumulated through such purchases will be forfeited. Mondou reserves the right to limit the number of points awarded through promotional offers or events to prior reasonable domestic use. If a Member of the Program purchases product quantities exceeding prior reasonable domestic use, awarded points he or she accumulated through a promotional offer or event, the said points may be forfeited without prior notice.
  3. Members are responsible for immediately reporting a lost or stolen Card, or unauthorized access to their account on the Mondou website. They must do so by contacting Mondou at the following address: mondoucalin@mondou.com. In order to receive a new Card by mail, Members must provide their Card number (if known), as well as their contact information (name, address and telephone number). Accumulated points will be transferred to the new card once it is issued, and the previous card will be cancelled. Mondou is not liable for any account transactions that occur between a card’s loss or theft, or unauthorized account access, and when said loss, theft or unauthorized access is reported to Mondou.
  4. Mondou reserves the right, in its sole and absolute discretion, to request identification or proof of admissibility, including but not limited to a government-issued photo ID, for the purposes of verifying a Member’s Program eligibility and ensuring compliance with the Program’s Terms and Conditions. Failure to provide such identification to Mondou’s satisfaction may result in Card cancellation.
  5. The Program is the property of J.E. Mondou Ltd. (‘‘Mondou’’), which can at any time refuse to issue a Card to a customer who fails to comply with established registration procedures. In addition, in cases of reasonable doubt, Mondou may forfeit accumulated points and rewards, as well as withdraw or cancel the Card of any Member who has submitted false information, abused of his or her privileges or has refused to comply with the Terms and Conditions governing the Program.
  6. Mondou will not tolerate any abusive use of its reward program. Any wrongful use of the Câlin Card deemed contrary to Mondou values or deemed fraudulous will generate sanctions against the User. At its entire discretion, Monodu reserve itself the right to withdraw any reward points obtained in a fraudulous manner and/or disactivate the Câlin card of User having committed such wrongful use of the program. The User having committed an abusive use of the program and any person associated to such wrongdoing will not be allowed to obtain a membership to the program.
  7. The Câlin program offers the advantage of participating in the Boomerang program, a free and advantageous service offered exclusively to Câlin members. Please refer to the Terms and conditions of the Boomerang program to make sure you know the information about this program.

Points Accumulation

  1. Following enrolment, Members may accumulate points by presenting their valid Card when purchasing products at Mondou stores, or by using their Mondou Card number when purchasing on the Mondou website. Members must present their Card to the store cashier before the end of the transaction. The actual Card must be presented at all times; facsimiles or photocopies of the Card will not be accepted. However, Cards that are registered with a mobile loyalty card management application will be accepted. In addition, no points will be awarded once the transaction is completed. The computer system designed specifically for the Program does not award points for previous purchases that were made without presentation of the Card. For online purchases via the Mondou website, Members must enter their Member identification number before the transaction is completed.
  2. Points will be awarded at the rate of one point per dollar spent on admissible purchases made in-store or online. Points are calculated on the total net amount (purchase price minus discounts), before taxes and transportation fees, shown on the transaction receipt. The total number of points awarded and registered for the transaction receipt will be rounded down to the nearest dollar of the purchase amount. During special promotional offers, Mondou may offer additional points with the purchase of certain products (“Bonus Points”). Once awarded, the Bonus Points are added to the Member’s current points balance.
  3. No points are given for the purchase of the following products and services: gift cards and prepaid cards, sponsorships and donations, medals engraved in-store and special orders. Notwithstanding the aforementioned, points will be issued to gift card holders if the card is being used to pay for their purchases.
  4. In the event that points are inadvertently awarded, Mondou reserves the right to revoke them at any time, without prior notice. Mondou also reserves the right to add or exclude eligible items from the Program, at its sole discretion, without prior notice.
  5. Upon presentation of the Card before the end of a transaction, all available points appear on the receipt of said transaction. In the event that points do not appear on the receipt due to technical difficulties, they will be updated on the following purchase receipt. Members of the Program may also inquire about their points balance on the Mondou website.
  1. Product returns are handled according to Mondou’s Conditions of Sale. Upon the return of a product, Mondou will subtract the points earned upon purchased for the returned product, or any promotion involving said product, from a Member’s account.
  2. In the opinion of, and at the sole discretion of Mondou, all point totals shown on transaction receipts will be deemed correct unless there is proof to the contrary. Mondou reserves the right to set limits on the exchange of points, or to impose a temporary ban on said exchange.
  3. Points will be reset to zero upon cancellation of a Program membership.
  4. Upon the death of a Member, his or her account will be closed and all accumulated points will be forfeited. Points are indivisible, namely in the case of divorce.
  5. Points and rewards have no monetary value and cannot be exchanged for money. Points have no value outside the Program and cannot be transferred, sold, attributed, ceded, exchanged, bequeathed or offered as a gift. Only Members can accumulate points and exchange rewards upon presentation of their Card (or their Card number on the Mondou website).
  6. Should a Member’s card not be used in any purchases over a period of 12 consecutive months, the membership will be deemed inactive and all previously-accumulated points will be forfeited. The Member’s points balance will therefore be reset to zero.

Points Exchange

  1. Câlin points are accepted as a method of payment equivalent to cash in all Mondou stores.

Points Required 

 Reward Value











  1. The number of points required to obtain the desired reward exchange value will be subtracted from the Member’s account balance. Unredeemed points, as well as points accumulated during the pending transaction, will remain in the Member’s account and can be applied to a subsequent transaction.
  2. Points can only be redeemed if the number of points required to obtain the desired reward exchange value are reached prior to the pending transaction.
  3. From time to time, Mondou may offer additional or exclusive promotions to Program Members, allowing said Members to exchange points for items other than saving rewards, as well as enjoy several other advantages or discounts. Promotional offers may vary from store to store.


  1. Mondou guarantees the confidentiality and security of all personal member information, in compliance with Mondou’s Privacy Policy available at the following address: https://www.mondou.com/politique-de-confidentialite.en.html.

Program Termination and Adjustments

  1. Mondou reserves the right to restrict, interrupt, or in any other way modify any aspect of the Program at any time, including without limitation, the eligibility terms, the manner in which the points are obtained, the method for calculating the rate at which the points are obtained, the manner in which the points are exchanged and the method for calculating the points exchange rate. Members will be advised at least 30 days prior to any restriction, interruption or change made to the Program via the Mondou website and/or in-store, via a notice, e-mail or mail specifying the new or modified provision, accompanied by its former formulation, as well as the date the change shall be effective. Members may refuse this modification and terminate their participation in the Program without charge, penalty or termination indemnity. Members must advise Mondou to this effect within 30 days of the effective date of the modification, if said modification requires an increase in the members obligation or the reduction in Mondou’s obligations. A Member’s continuing participation in the Program after such a notice is given constitutes their expressed consent.
  2. Mondou reserves the right to terminate the Program at any time, at its discretion, without being attributed any responsibilities or obligations. Members will be advised at least 60 days in advance, online and in-store, by way of a notice sent by e-mail and/or mail.
  1. If a Member wishes to terminate or cancel his or her participation in the Program, he or she must send a request to: mondoucalin@mondou.com. In order for the cancellation to be processed, Members must include their contact information (name, address and telephone number) and Card number. Please note that this email address is solely reserved for the termination of the Membership Program mentioned herein; and not for the cancellation of any other online membership found on the Mondou website (e.g.: the Mondou Club for our newsletter). The Program account will be closed 30 days following receipt of the request, and the Card associated to the said account will no longer be valid.

General Terms      

  1. By enrolling in the Program, Members agree to receive information concerning their participation in the said Program.
  2. Any decisions made by Mondou concerning the Program are final and bind all members without the right of recourse.
  3. Mondou reserves the right to suspend the Program at any time, without prior notice, in the event of an error, omission, technical issue, computer virus, bug, falsification, unauthorized intervention, or any other cause outside Mondou’s reasonable control, which interferes with the proper functioning of the Program.
  4. Mondou has taken all the necessary measures to ensure the accuracy of the information contained herein. However, Mondou accepts no responsibility for any error or omission.
  5. These Terms and Conditions are governed by the laws of the province of Quebec and the federal laws of Canada applicable therein.