FAQ

Câlin Program

  • Reduction on your bill by applying your points to your next purchase
  • Spontaneous promotional offers and an increase in Cuddle Club points credited to your account
  • Access to free Mondou services (e.g., Doggie Wash, Nail Trimming and Boomerang program)
  • 100-point bonus upon registration and double the points on several products
  • Partners’ exclusive offers

As a Cuddle Club member, you benefit from a host of advantages!

The Cuddle Club has two membership levels:

  • Cuddle Club member (basic level)
  • Big Cuddle Club member (VIP level)

    No, it’s free! You can earn Cuddle Club points free of charge.

    Joining the Cuddle Club is easy! You can register in one of the following three ways: online, in store or by contacting Customer Service.

    Activate a card by creating an account directly online. The online card will have a bar code that can be used for any online or in-store purchases. The card will allow you to earn points when you purchase items in store. You just have to show the bar code on your smart phone to your advisor before completing your transaction. To use it online, you just have to be logged in to your account. Please note that you will not receive a physical card.

    1. Obtain a Cuddle Club card at any Mondou store. Then, to access your online account, activate your card by filling out the online registration form or asking one of our advisors to sign you up at the cash of any of our Mondou stores.
    2. Contact Customer Service for assistance on becoming a Cuddle Club member.

    Note that you must provide a valid e-mail address.

    For in-store purchases, you can earn points by showing your physical or electronic Cuddle Club card (by displaying the bar code corresponding to your online account on your smart phone) to the cashier before completing your transaction.

    For online purchases, be sure that you are logged in to your Cuddle Club account before completing your transaction so that your points can be automatically credited to your account.

    One point will be credited to your account for each dollar spent (based on the total net amount, namely the purchase price minus any discounts and before tax, as specified on your sales receipt).

    Unfortunately, no points can be awarded once the transaction has been completed, either in store or online.

    Cuddle Club and Big Cuddle Club cards are accepted at all Mondou stores and at Mondou’s online boutique.

    Yes, of course! Be sure that you are logged in to your Cuddle Club account before completing your transaction so that your points can be automatically credited to your account.

    You just have to decide when you want to use them. In store, simply let your advisor know that you want to use your points, provided you have some, before making your purchase. For online purchases, simply check the box “Do you want to use your Cuddle Club points?” during the Payment Review step.

    Your points will be automatically converted into dollars.

    The discount value is $1 for every 50 points accumulated.

    Amount spent*

    Points awarded

    $1

    1 point

    *Amount spent: total net amount rounded down to the nearest dollar (before tax) – including applicable discounts.

    For example: your sales receipt total is $32.44, minus a $4 promotional discount. The total before tax is $28.44. You will earn 28 Cuddle Club points because the total before tax is rounded down to the nearest dollar.

     For information purposes, discount values are as follows:

    Points earned

    Discount value

    250

    $5

    300

    $6

    500

    $10

    750

    $15

    1000

    $20



    All Cuddle Club points appear on the sales receipt for each purchase. You can also view your balance on your online account and in your shopping cart during your transaction. (Note that you must be logged in for your Cuddle Club points balance to be displayed.)

    Your points are valid as long as the account remains active.

    Some restrictions apply. No Cuddle Club rewards program points will be awarded for the purchase of the following products and services: gift cards, products purchased with prepaid cards, sponsorships and donations, municipal tags.

    No, unfortunately not. When making a purchase in store, you must always show your physical card or the bar code corresponding to your online Cuddle Club account to the cashier before completing your transaction. No points can be awarded if you do not have your physical or electronic card with you at the time of purchase. The computer system, designed specifically for the Cuddle Club rewards program, does not allow points to be awarded for previous purchases if the Cuddle Club card was not shown.

    Even with regard to online purchases, points cannot be awarded for a previous purchase. You must be sure to be logged in to your Cuddle Club account before completing your transaction.

    Yes, of course! Cuddle Club points are considered a means of payment just like cash at all Mondou stores.

    This also applies to online purchases: when you are logged in to your online Cuddle Club account, your points total will be displayed on your account, whether the points are earned through online or in-store purchases.

    Mondou reserves the right to subtract the points of any Cuddle Club rewards program member that are associated with the purchase of a product or any related promotional offer, in the event of a return of that product by the member. Please consult Mondou’s Return Policy.

    You must e-mail us immediately at serviceclient@mondou.com, call Customer Service at 1‑855‑411‑5300, option 7, or visit any of our Mondou stores. You will have to provide us with the number of your lost or stolen Cuddle Club card (if you know it) and your contact information (name, address and telephone number) to receive a new Cuddle Club card by mail. The points accumulated on the lost or stolen card will be transferred to the new card once it is issued, and the old card will be automatically cancelled.

    No, unfortunately not. Points and rewards cannot be transferred, cashed or sold.

    You can change your information directly on your online account.

    You can also contact Customer Service at 1‑855‑411‑5300, option 7, or e‑mail us at serviceclient@mondou.com.

    It is important to provide valid information in order to benefit from all the Cuddle Club or Big Cuddle Club advantages.

    • Valid e-mail address
    • Valid postal address
    • Valid telephone number

      We comply with the Personal Information Protection and Electronic Documents Act. For more information, consult our Privacy Policy.

      E-mail your request to serviceclient@mondou.com or call us at 1‑855‑411‑5300, option 7.

      Provide us with your contact information and your member card number, and we will cancel your Cuddle Club account. Please note that your request for termination of the Cuddle Club rewards program membership will not affect any other membership at www.mondou.com (e.g., subscription to Mondou’s newsletter).

      By using your physical or electronic card, you can benefit from Cuddle Club partner’s offers. Each partner manages its offers individually and some restrictions may apply.

      Big Cuddle Club members enjoy all the advantages of Cuddle Club members, as well as the advantages of Big Cuddle Club members.

      When you use your physical or electronic card, you can benefit from Big Cuddle Club partners’ offers. Each partner manages its offers individually and some restrictions may apply.

      The Big Cuddle Club offers the following advantages:

      • All Cuddle Club advantages
      • More advantageous spontaneous offers in terms of points earnings
      • Priority access to free services at all Mondou stores
      • More advantageous exclusive discounts on our partners’ products and services
      • Invitations to Mondou’s VIP events and workshops

        You must have an annual purchase volume of $2,000 or more. Each member’s annual purchase volume is calculated once a year, from January 7 of a given year to January 6 of the following year. Big Cuddle Club status remains active until January 31 of the following year. Each year, in January, you will be notified of your status by e-mail or regular mail, based on the contact information contained in your profile. It is mandatory to have a valid e-mail address.

        For example: Diane registers as a Cuddle Club member on January 24. She reaches $2,000 in purchases at Mondou on June 17 of the same year. She will be able to take advantage of her Big Cuddle Club status as of February 1 the following year.

        It is not possible to register directly for the Big Cuddle Club.

        Yes, if you fail to reach the required annual purchase volume during the previous reference year, you will automatically lose your Big Cuddle Club status as of February 1.

        Yes, if you reach the required annual purchase volume during the previous reference year—namely $2,000 or more in purchases during the reference period of January 7 of a given year to January 6 of the following year—you will automatically maintain your Big Cuddle Club status. The new status will take effect on February 1 of each year.

        Registering for the Perkopolis purchase platform

        As a Big Cuddle Club member, you can register for the Perkopolis program, although registration is not mandatory.

        To register, visit perkopolis.com and click on Register in the upper right-hand corner. Then, to access exclusive Perkopolis offers, enter the e-mail address you used when you created your Big Cuddle Club profile. You will receive an e-mail with a link to activate your account. Once your account has been activated, you will be a Perkopolis member and can enjoy the related advantages.

        You must have a valid e-mail address to register for the Perkopolis program.

        Partners’ offers

        When you use your physical or electronic card, you can benefit from our Big Cuddle Club partners’ offers. Each partner manages its offers individually and may have certain restrictions or conditions, such as the need to provide a promotional code (specified on your online account).

        Invitations to exclusive events

        Since invitations will be sent to Big Cuddle Club members by e-mail only, members must have a valid e-mail address.

        Priority access to the reservation schedule for in-store Doggie Wash and Nail-Trimming services

        To make a reservation, call Customer Service at 1‑855‑411‑5300, option 7.

        To cancel a reservation, call 1‑855‑411‑5300, option 7.

        Exclusive promotional offers

        Members must have a valid e-mail address to receive our various promotional offers.