The milestone of 100 stores has now been reached, and it deserves to be highlighted.
Not as a finish line, but as a moment of pride and recognition. An opportunity to celebrate the journey so far, to say thank you, and to fully appreciate everything that has been built, one relationship at a time, for over 85 years.
Behind this number are stories, meaningful connections, and heartfelt advice shared with families across Quebec. And if Mondou continues to grow today, it is first and foremost thanks to what has driven us from the very beginning, a way of doing things that still sets us apart today.
A Local Story Since 1938
Founded in 1938, Mondou began as a distributor of pet food. Over the years, the company has evolved, grown, and continuously reinvented itself to become a leading reference in animal well-being in Quebec, while staying true to its roots.
Proudly local, this story has been built with patience, passion, and authenticity. It is grounded in strong values: love for animals, expertise, and attentive service. These values have stood the test of time and continue, to this day, to guide everything we do.
An Approach That Stands the Test of Time
What makes the difference is a deeply human approach, centered on relationships. Here, every animal matters, and every family is listened to and supported with care, according to their reality and needs.
At the heart of this experience are passionate teams, trained at the Mondou Academy, who share a genuine love for animals. Their attentiveness, kindness, and expertise make all the difference, creating meaningful, lasting connections with customers every day.
In addition, services are designed to simplify daily life and care for pets, such as Nail-Trimming and the self-serve Doggie Wash, offered notably to members of the Cuddle Club program.
A Recognized and Felt Experience
This way of doing things is felt and noticed. Each year, Léger’s WOW Study evaluates the in-store customer experience in Quebec’s retail sector.
In its 2026 edition, nearly 16,000 consumers were surveyed, ranking the brand 5th in Quebec for in-store experience and 1st in its industry. This recognition reflects the outstanding work of our teams and the genuine relationships built with pet parents.
The experience also stands out online, with a 5th place ranking in Canada in its category for digital experience. No matter the touchpoint, the goal remains the same: to support families with simplicity, clarity, and care.
A Relationship That Grows Over Time
Every action matters, and loyalty is built over time. The Cuddle program was created with this in mind: to thank those who choose Mondou and offer benefits that truly make a difference, both for them and for their companions.
With its three tiers, Loyal, Passionate, Beloved, the program supports customers at every stage. Points back on purchases, product discoverie, birthday gifts… all benefits designed to make a meaningful difference.
Showcasing Local Expertise
Celebrating 100 stores also means celebrating Quebec. Supporting animal well-being involves making responsible choices, including choosing to support local expertise.
Today, the selection includes close to 1,000 products certified as Product of Quebec, Made in Quebec, or Designed in Quebec, carefully chosen for their quality, origin, and craftsmanship.
Supporting local businesses helps sustain this relationship and contributes to a strong, engaged, and deeply Quebec-based ecosystem.
A Network Committed to Its Community
Being present in over 100 communities across Quebec also means choosing to give back in a meaningful and lasting way. Through its store network, the company actively supports animal welfare and organizations making a real difference on the ground.
Each year, Mondou Mondon for the Shelters brings together employees, customers, and partners around a shared goal: helping shelters across Quebec and supporting their essential work with animals waiting for a new home. Now in its 9th edition, this initiative has become a flagship event, fostering solidarity and hope across the province.
A second initiative, Mondou Mondon Mira, is also part of a long-standing tradition of commitment. A proud partner of Mira since 1998, Mondou supports this inspiring mission, which transforms the lives of people living with disabilities through the powerful bond between humans and animals.
These two distinct initiatives, united under one banner, reflect a clear commitment: using the strength of the network to support causes that truly matter.
100 Stores, and So Much More Ahead
While the 100th store has already opened its doors and a 101st quickly followed, the story is far from over. More openings are planned in the coming year, driven by the same vision and passion.
Because beyond the numbers, it is the connections built, the relationships shared, and the love of animals that will continue to guide what comes next. No matter how many stores there are, one thing remains: our unique way of doing things, with heart, here in Quebec.
Mondou, a destination of care and heart for pet parents.